Application Support Specialist

Are you interested in a career where IT meets business? Would you like to work in an international environment, where you will have a key role in ensuring our users are having the best possible support to utilize the ERP solution to the fullest?
We are looking for a new colleague who will be working as an Application Support Specialist in our Global ERP Support team in Szczecin, Poland.

This is a dynamic, hands‑on position where you will play a vital role in supporting our business support of hearing care companies across various business areas in our ERP system and POS system etc.
As this is a position with professional and personal growth opportunities and a steep learning curve, we are looking for candidates of all experience levels!

Working with us you will receive:

• Full‑time position (permanent contract) with a hybrid work model.
• Scandinavian work culture. We are informal and care about equality, independence, an open dialog, work‑life balance, and social benefits (private medical care, insurance, sport card etc.);
• Possibility for growth. You will be working in a role where you will explore many different areas within IT and business;
• Possibilities for learning and development opportunities, adapted to your needs and supporting your growth;
• Great opportunities to explore the latest technology. We are currently in the process of upgrading from Microsoft AX2012R3 to Microsoft D365 F&O;
• Work with methodologies such as ITIL and tools such as ServiceNow, Azure DevOps;
• Truly fantastic colleagues. We are an international team based in Poland, Denmark, UK, Ireland, and India + close cooperation with teams in both US and Australia;

What tasks are waiting for you?

• Daily support of AX2012R3 (and later also D365 F&O) users in our hearing care companies, including system monitoring.
• Gather and translate business requirements into user stories to ensure we are developing the right solutions.
• Manage incidents and problems by focusing on processes, people, and systems – ensuring that root causes are addressed, not just the symptoms.
• Provide user training to ensure our ERP system is utilized to its full potential and that our global template is reinforced.
• Collaborate with the team to execute software testing as part of our ERP release process.

Apply today if you:

• Have a master’s degree (IT, Business, or Financial)
• Are fluent in English – both written and oral
• Have exposure to ERP systems – ideally with AX2012 and D365 F&O
• Demonstrate a service‑minded approach with a focus on customer and user satisfaction
• Are motivated by taking a proactive approach and contributing improvement ideas
• Possess a can‑do attitude, comfortable learning on the job as you face diverse challenges
• Are a true team player, collaborating closely with colleagues
• Thrive when working with complex problems, with a mindset geared toward preventing issues, enhancing solutions and processes, and challenging the status quo

Nice to have:

• experience working with tools such as Azure DevOps and ServiceNow
• ITIL® 4 Foundation certificate
• Financial background or experience from financial related role

Due to the projects running in different countries and the international character of the team, some business trips may occur.